The Department Store
46 Elles Rd
PO box 8052
Christchurch
Phone: 09 658 334 923
www.Thedepartmentstore.co.nz
17th August 2020
Jack Simpson
22 Westlake crescent
Re: Customer complaint
Hi Jack, first of all, thank you for contacting us and bringing awareness to this fault in our workplace, and secondly, I am so sorry that you had to experience this behavior from our staff, it is completely unacceptable and will be taken seriously.
Max, the employee you spoke to, has been given a formal warning and will attend further customer service training. There are no excuses for his behavior, we do not tolerate it in our workplace. We as a company are also at fault, we need to be more observant of our employee's behaviors and are looking into adding more extensive tasks to our staff training program for the future.
We will send you a $50.00 gift card to use at any department in our store and hope you decide to shop with us again. Once again, I apologize for the poor service you experienced. If there are any other ways we can improve our customer service please let us know.
Yours Sincerely,
Kane Price
The Department store
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